Product recalls impact thousands of companies every year — affecting sales, testing customer relationships, and disrupting supply chains. Without the appropriate plan, expertise, and systems in place, a recall event can cause irreparable brand damage. Navigating the recall process — from preparation to execution to closeout with regulatory agencies — requires extensive knowledge, proprietary tools, deep experience, and proven best practices.
To help manage a crisis with precision, accuracy, and skill, Stericycle ExpertSOLUTIONS partners with customers to deliver a wide range of recall consulting and execution services for numerous industries, including: pharmaceutical, consumer products, appliances, retail, medical devices, health and beauty, automotive, unregulated products, and many more. These services help customers protect their consumers, revenue, brand, and public image.
Stericycle’s recall services team tailors recall consulting services to each customer’s situation with solutions that meet the demands of many industries and regulatory agencies. For customers in any industry, broad experience and a collaborative process provide customized offerings ranging from a single service to a comprehensive, single-source solution. Stericycle is the only full service solution provider that can handle every step of a recall with no outsourcing. Tailored services include:
Identifying recipients of affected product
Learn MoreNotifying direct clients, indirect clients, or consumers of a recall.
Learn MoreHandling recalled product at a secure, quality control-driven, centralized warehouse
Learn MoreHelping clients prepare for recall situations, including managing teams and identifying execution gaps.
Learn MoreCapturing all recall execution activities with centralized reporting
Learn MoreDelivering product correction, reimbursement, replacement product, etc.
Learn MoreSecuring product from thousands of international locations with the rapid deployment of the FIELD FORCE.
Learn MoreWhen a recall occurs, companies need to take decisive, quick, and positive action. ExpertRECALL has unmatched first-hand knowledge of broad-based, diverse industries. Serving industries as diverse as communications, distributor/wholesaler, entertainment, hospital, insurance, consumer products, food and beverage, industrial, pharmaceuticals, medical devices, veterinary, pharmacy, PR, real estate, restaurant chains, retail, strategic partners, automotive/transportation, government and unregulated products, the professionals at ExpertRECALL offer unparalleled quality and execution solutions that are data-driven to ensure better outcomes. A leader in protecting and enhancing brands, ExpertRECALL offers quick and efficient help for time-sensitive situations.
Regardless of the product, expert advice and service can make all the difference in an effectively executed recall. Companies around the world trust ExpertRECALL to help protect their brands with experience based on years of managing and executing thousands of recalls in diverse industries.
Automotive recalls, rework programs, and safety campaigns require expertise to professionally limit reputation damage and to give customers a positive, loyalty-building experience. When managing projects for both retail and fleet vehicles, ExpertRECALL offers solutions for data processing and hosting, communications, campaign progress reporting, and response handling ExpertRECALL helps automakers and parts manufacturers ensure that their recalls, rework, or safety initiatives comply with rigid federal standards through a speedy, efficient, and compliant process.
When faced with a recall, consumer products manufacturers and distributors must communicate with consumers effectively and work with regulators to ensure public safety. Message, timing, and medium are critical to ensure consumers have all the information they need to respond and to safeguard the public by removing affected product from the supply chain.
During a food & beverage product recall or withdrawal, it’s paramount to remove product from shelves and worry from consumers’ minds as quickly and effectively as possible. Manufacturers, growers, processors and distributors turn to ExpertRECALL to provide the industry-leading expertise, planning and execution that will maintain compliance, reduce liability and protect the valuable company brand.
When managing a recall, manufacturers of health and beauty products face not only retail notifications but also the daunting task of consumer notification. Removing health and beauty products presents the unique challenge of managing products that have a broad-based distribution in both the supply chain and consumer homes. ExpertRECALL helps health and beauty companies stay proactive with solid, tested recall plans and execution services that achieve quick results and protect valued customers.
Underwriters, brokers, and re-insurers rely on ExpertRECALL’s consulting team to provide appropriate guidance through a product contamination or recall. ExpertRECALL helps companies meet the recall-related requirements of all relevant government agencies, allowing them to better serve their clients. ExpertRECALL also provides consulting services to both manufacturers and insurance firms via on-site assessments and SOP reviews to identify potential risk.
Attorneys, public relations firms, and business consultants turn to ExpertRECALL to guide their clients through the execution of a recall, market withdrawal, or market correction. In these crisis situations, ExpertRECALL deploys a cross-functional team of consulting professionals to develop a flawless strategy and a seamless solution for the affected parties (suppliers, direct accounts, consumers, etc). ExpertRECALL protects brands and consumers by helping companies meet all recall-related compliance, regulatory and environmental commitments.
When lives are on the line, medical device companies must move swiftly. ExpertRECALL brings proprietary technologies and a highly seasoned field force to bear to ensure that each medical device recall is handled as seamlessly and safely as possible. Companies both small and large, including many Fortune 500 organizations, have trusted ExpertRECALL to provide the industry-leading experience and expertise that enhance the speed and effectiveness of any medical device recall or withdrawal.
Pharmaceutical companies face unique challenges if their products pose significant health risks and bet-the-company brand liabilities. The ExpertRECALL team has helped 17 of the top 20 pharmaceutical companies through each step of the recall process, including planning, initiation, execution, reporting, and termination.
Retailers are responsible for every product sold through their stores as well as those sitting on store shelves. Companies in the retail space turn to the trusted ExpertRECALL team to manage fast, efficient, and effective recalls and withdrawals when the health and safety of the consumer population is at risk. Removing affected products from both retailers’ store shelves and from distribution channels is a critical part of ensuring product safety at store and shelf level. ExpertRECALL helps retailers, importers, and distributors manage and execute the requirements associated with consumer, food and beverage, or other recalled products sold.
All of us at ExpertRECALL appreciate the concern among consumers, manufacturers, regulators, and lawmakers for the safety of food and consumer products. The public and the media are paying closer attention to the recall process and how effectively companies are managing product recalls. To help put recall trends in perspective, we’ve launched our annual Canadian Recall Index, which tracks activity across a broad spectrum of products and industries. In addition, we’ve provided you with informative white papers and case studies to help you review best practices, prepare for a product recall, and conduct a recall with minimal risk to your company and brand.
Learn more about some of the other recalls through which ExpertRECALL has helped clients navigate.
Learn MoreExplore ExpertRECALL’s insights and commentary on the latest issues across all industries—read insightful blog posts, comprehensive industry spotlights and more.
Learn MoreIs your company prepared for a recall? Read our informative white papers to learn how you can protect your brand and reputation.
With our Canadian Recall Index, discover key statistics and insights into the Canadian recall landscape—and see where trends are heading.
Learn more