Stericycle ExpertSOLUTIONS manages a complete reverse logistics solution at several levels involving manufacturers, distributors, retailers and all parts of the supply chain. ExpertSOLUTIONS professionals offer returns management expertise and solutions that reduce the risk of expired and unsaleable product being reintroduced into the supply chain due to noncompliant handling. Your brand is protected by destroying products compliantly and in a sustainable manner.
Accuracy and expertise are vital to any professional process, but they are especially vital to a process that directly impacts the health and perception of a brand. Returns represent a sensitive stage in the product lifecycle and must be handled with swiftness and confidence. A successful return requires efficient, compliant management of every step, including consumer communications, processing, destruction, reimbursement, and reporting.
Stericycle ExpertSOLUTIONS can respond quickly and efficiently to a variety of return challenges to protect a brand, ensuring compliance and minimizing business disruption. With clarity and confidence, return services manage and simplify the complicated process of returning expired and unsalable products.
To facilitate fast, seamless returns, our return services limit disruptions in supply chain management and crediting processes. Seamless processing and reporting ensures meticulous accounting of each unit, down to the lowest unit of measure, and provides a true assessment of the returns.
Manufacturer returns can be a tedious and protracted exercise. Fully automated, in-house tracking and monitoring services simplify the complicated returns process, helping better handle expired, unsaleable and nonperforming inventory, reduce human error, and increase processing efficiencies. In addition, these services provide fast return processing with a focus on accurately applying each manufacturer’s specific return policy while generating the data necessary for reimbursement.
Stericycle ExpertSOLUTIONS’ industry-leading manufacturer returns services supplement a manufacturer’s efficiencies with advanced return policy application systems for accurate reimbursement. Leading-edge, customized technologies and processes deliver data accuracy and integrity while offering the ability to track and monitor the flow of expired and nonperforming inventory throughout the entire process.
Retailers and Distributers
Retailers and Distributers are particularly vulnerable during a return process — they are the link between manufacturers and consumers. As a world-class leader in reverse logistics, Stericycle offers efficient, accurate, and compliant return processing of expired pharmaceuticals, including over-the-counter medications, generic drugs, prescription drugs, controlled pharmaceuticals, tobacco, and consumer products.
When faced with a return of expired pharmaceutical product, retailers must act decisively and efficiently. The right combination of processing, tracking, counting, and reimbursement systems can help retail pharmacies seamlessly manage return events of any size and scope.
One Box Program
Comprehensive return services eliminate the need for retail pharmacies to maintain files on various manufacturer policies, shipping requirements, and return guidelines. To further simplify the process, Stericycle ExpertSOLUTIONS offers a proprietary One Box program that delivers the fastest payment for returned product in the industry. The program analyzes all retail pharmacy returns against the most recent manufacturer policies on file, and ensures that all items are processed to maximize the value of each return. Pharmacies receive prepaid labels to return expired pharmaceutical product via Stericycle’s proprietary web portal.
Once a product is received, the One Box Returns Program allows pharmacies to bypass manufacturers’ lengthy Return Authorization processes, product segregation and credit reconciliation processes. This saves time and resources by eliminating the need to track manufacturer credits over periods that can stretch several months. Online tools also display detailed information which is customized.
Both controlled substance returns and non-controlled substance returns are processed in a secure facility and handled in compliance with regulatory guidelines. To ensure that unsaleable products do not re-enter the distribution channel, all non-creditable products are destroyed in facilities licensed for each product type.