Are you looking for details on how some of our recall processes—developed from our experience managing more than 5,000 recalls around the world—are put into practice? Review our case studies for insights into how we helped other organizations manage recalls effectively.
This case study outlines how Stericycle worked with a medical device manufacturer to successfully complete a large-scale international recall. It includes a summary of our approach to resolving the event, as well as best practices and critical success factors.Download The Complexities of Effective Global Recall Management PDF
In this case study, we describe the ways that we worked with a manufacturer of children’s and baby foods to recall more than five million units of a defective food product from more than 30,000 stores and distribution centres across North America—including using our processes to find efficiencies to ensure that more than 750,000 units were not erroneously removed, which helped save millions of dollars.Download Containing Costs at the Retail Level PDF
If you choose to have multiple vendors to support different aspects of a recall, the execution can be far from seamless, lacking efficiency and effectiveness. The customer experience in this case study shows how quickly an improperly managed recall can damage a brand—and offers best practices to manage a recall properly.Download Effects of Multiple Recall Providers on the Customer Experience PDF