Product Recall White Papers and Articles

Recalls are on the rise—and for manufacturers, insurance policies often fall short of covering the full cost. In this article, published by Insurance Business magazine, Stericycle's Joseph Rizzo discusses why this happens and how brokers can help.

Cosmetics brands & retailers: when it comes to handling your expired, damaged and unsaleable products, are you making one of these common mistakes? If so, you could be placing your employees, your profits and your brand at risk. This article, originally published by Cosmetics Alliance Canada, lists the top five mistakes brands make when it comes to handling cosmetics returns—and outlines how you can put a solid returns process into place.

This article, which originally appeared in The Pulse magazine, published by the Ontario Risk and Insurance Management Society (ORIMS) explains how insurance often falls short of covering the full costs of a recall. It also offers details about how risk managers can prepare in advance and problem-solve before a recall happens—minimizing the damage when and if an incident occurs.

This handy resource includes a summary of the steps necessary to prepare for and mitigate the effects of a recall event, and provides details for each step:
• creating a recall team of internal experts or external resources
• purchasing recall insurance
• conducting mock recalls to identify any gaps in your recall procedures
• managing notifications and responses to all parties, including internal staff, Health Canada and the public
• managing communications and the media, including social media
• recovering recalled materials, including field audits and retrievals
• destroying recalled materials securely, both to protect the public and to protect your brand
• rebuilding product inventories to recover lost sales a minimize retailer penalties
• rebuilding the trust of customers through a corrective response as well as replacement materials or some other form of remedy.

Most companies would prefer to avoid recalls entirely, but crises still happen. Preparation is vital, and it is never too late or too soon to gain knowledge and expertise. This whitepaper offers five top tips that your brand can implement to ensure that you not only survive a recall but come out on top of an unfortunate situation.

Use this brief checklist as a reminder of the steps you need to take to prepare your company for a recall—from insurance to designated team members to understanding recall regulations.

Use this brief checklist as a reminder of the steps you need to take to manage a recall, from media announcements to customer notifications to documenting your product retrieval efforts.

From children’s toys to large appliances, companies are racing to connect products to the internet. Some estimate there will be up to 24 billion connected products by the year 2020. But the “Internet of Things” comes with concerns, especially when it comes to privacy, security and added complexity. These factors increase the risk for recalls—and make an already complicated regulatory landscape even more difficult to navigate. This whitepaper offers insights on how to prepare for and tackle problems in a proactive way.

This article, which originally appeared in Canadian Lawyer InHouse magazine, offers details about into how in-house counsel can prepare in advance, react quickly and guide a business away from extreme risk in the event of a recall.