Product recall notifications and communications are some of the most critical steps in the recall process. Stericycle specializes in establishing and implementing rapid, highly scalable recall communication services to notify directly-affected parties and indirect customers who may have received recalled products.
Customer response documentation and management is also crucial to ensuring accurate reporting and minimizing risk. Trained crisis contact representatives respond with expertise and sensitivity to quickly answer customer questions, schedule appointments, coordinate replacement product(s), manage website registration, respond to consumer complaints, and document adverse events.
Every second counts when dangerous or defective products pose a risk to public health and safety. In a successful product recall or withdrawal, all affected parties — including processors, distributors, retailers, regulators, and consumers — are notified with clear and concise messaging as quickly as possible.
Stericycle ExpertSOLUTIONS offers a wide range of customized recall notification services, including: document management, telephony, confidential data registries, traceable direct deliveries, safety alerts, custom notifications, and web-based notification and response.