A country wide network of Field Reps called the ExpertFIELD FORCE responds quickly and efficiently to a variety of retrieval challenges—ensuring compliance and maintaining customers’ daily business operations.
Consumer & Retailer Retrieval
Product retrieval needs can arise at any time. The ExpertFIELD FORCE provides customers with efficient and cost-effective product retrieval services, including competitive activity monitoring, routine quality assurance checks, exploration of new packaging concepts, and formulation and monitoring of food service or retail trends.
Product retrievals typically bring to mind consumer complaints, product withdrawals, or recalls during which products must be removed from shelves to protect the public. However, product retrieval events can also help a manufacturer or retailer collect competitive intelligence from a variety of sources, including restaurant menus, trade show materials, and ingredient samples. For any product, an effective retrieval process enables access to information and insights that can help successfully manage and grow a business.
Retrieving product during a recall requires special attention and documentation. In these critical situations, the Stericycle ExpertSOLUTIONS team of recall and retrieval specialists can ensure compliance with all retrieval requirements. Among other capabilities, the team can retrieve product from a number of locations, including distribution centers, hospitals, retail stores, doctor’s offices, and consumer homes.
When a manufacturer receives a consumer complaint, minimizing risk and liability depends on two critical factors: speed and professionalism in the field. Stericycle’s network of field reps mobilize quickly to coordinate consumer complaint returns, audit products for verification, and package, ship, and deliver replacement products.
In today’s non-stop business cycle, preserving brand loyalty requires companies to respond to consumers’ needs and concerns as quickly as possible. Careful listening and rapid response to consumer complaints are fundamental to this process. Informed and agile consumer complaint retrieval services can make all the difference when the speed and professionalism of every response counts.
When a consumer complaint is received, the Stericycle ExpertSOLUTIONS team, of highly-trained field representatives, act as an on-site extension of a brand’s quality team, deploying to retrieve the product within a matter of hours. The team can retrieve complaint samples on behalf of a brand, typically within 24 to 48 hours of the request, and is committed to maintaining chain of custody and product integrity. After retrieval, samples are shipped to the customer’s designated lab or facility for further analysis and investigation. Rapid, responsive consumer complaint retrieval services help to proactively manage customer perceptions by addressing complaints before they are published, tweeted, posted, or blogged for the world to see.
Brand Integrity Assessment
Counterfeit products, product substitutions, and other types of fraud can seriously impact the integrity of any brand. Effective brand owners, risk managers, and security professionals develop and implement customized solutions to proactively support brand protection and reduce the risk of counterfeit products. Stericycle’s international network of field reps monitor retail, wholesale, and nontraditional outlets to prevent fraud, retrieve products, and inspect products to prevent brand substitution.
In the face of tightening regulations and growing consumer power, leading the market and protecting a brand requires a proactive approach to reducing the risks of counterfeiting and unauthorized production. To meet these challenges, risk managers and security professionals must work closely with brand integrity experts to develop and implement customized assessments.
Detailed brand integrity assessments are built on a foundation of comprehensive survey data, which helps to provide insight into the amount of counterfeit products in the marketplace. Armed with this critical information, the Stericycle ExpertSOLUTIONS team of brand integrity specialists design and implement proactive measures to reduce the risk of counterfeit products. The team then monitors retail, wholesale, and nontraditional outlets for any signs of counterfeiting. Finally, ongoing support includes continuous measurement of brand integrity and protection strategy effectiveness.
Identifying Opportunities. Mitigating Risk.
With competition and regulatory enforcement increasing every day, operational and regulatory compliance are more important than ever before. A wide variety of businesses, from big box retail brands to medical device manufacturers, must meet not only their own operational standards, but increasingly stringent regulatory requirements as well. Meaningful data is the most powerful tool any business has to protect and enhance their brand. The Stericycle ExpertSOLUTIONS product quality audits ensure products adhere to strict manufacturing and quality control standards, while our compliance quality audits ensure retail facilities meet all quality standards.
Product Quality Audit
By measuring product quality in distribution, at the point of purchase and at the point of use, customer experience quality audits provide critical data points on availability, package quality, product quality, counterfeit activity, competitive pricing, age, coding and marketing information. Built-in flexibility allows these programs to audit products and competing brands in retail, wholesale and nontraditional outlets.
ExpertSOLUTIONS’ proven customer experience quality audits allow any organization to:
Compliance audit programs provide critical data points by measuring product quality in distribution, at the point of purchase and the point of use. The most effective audit programs deliver invaluable data and insights on availability, package quality, product quality, counterfeit activity, competitive pricing, age, coding and marketing information. Built-in flexibility allows these programs to audit products and competing brands in retail, wholesale and nontraditional outlets.
Proven, customizable product quality audit services by ExpertSOLUTIONS allow any customer to: